This Privacy Policy governs the manner in which Hope Therapy Group collects, uses, maintains and discloses information collected from users (each, a “User”) of the www.hopetherapygroup.com/ (“Site”). This privacy policy applies to the Site and all products and services offered by Hope Therapy Group.
Personal identification information
We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, register on the site, place an order, subscribe to the newsletter, respond to a survey, fill out a form, and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, mailing address, phone number, credit card information. We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities.
Non-personal identification information
We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service provider’s utilized and other similar information.
Web browser cookies
Our Site may use “cookies” to enhance User experience. User’s web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. User may choose to set their web browser to refuse cookies, or to alert you when cookies are being sent. If they do so, note that some parts of the Site may not function properly.
How we use collected information
Hope Therapy Group may collect and use Users personal information for the following purposes:
How we protect your information
We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.
Sharing your personal information
We may use third party service providers to help us operate our business and the Site or administer activities on our behalf, such as sending out newsletters or surveys. We may share your information with these third parties for those limited purposes provided that you have given us your permission.
Third party websites
Users may find advertising or other content on our Site that link to the sites and services of our partners, suppliers, advertisers, sponsors, licensors and other third parties. We do not control the content or links that appear on these sites and are not responsible for the practices employed by websites linked to or from our Site. In addition, these sites or services, including their content and links, may be constantly changing. These sites and services may have their own privacy policies and customer service policies. Browsing and interaction on any other website, including websites which have a link to our Site, is subject to that website’s own terms and policies.
Advertising
Ads appearing on our site may be delivered to Users by advertising partners, who may set cookies. These cookies allow the ad server to recognize your computer each time they send you an online advertisement to compile non personal identification information about you or others who use your computer. This information allows ad networks to, among other things, deliver targeted advertisements that they believe will be of most interest to you. This privacy policy does not cover the use of cookies by any advertisers.
Google Adsense
Some of the ads may be served by Google. Google’s use of the DART cookie enables it to serve ads to Users based on their visit to our Site and other sites on the Internet. DART uses “non personally identifiable information” and does NOT track personal information about you, such as your name, email address, physical address, etc. You may opt out of the use of the DART cookie by visiting the Google ad and content network privacy policy at http://www.google.com/privacy_ads.html
Changes to this privacy policy
Hope Therapy Group has the discretion to update this privacy policy at any time. When we do, we will revise the updated date at the bottom of this page. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.
Your acceptance of these terms
By using this Site, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.
Contacting us
If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us at:
Hope Therapy Group
www.hopetherapygroup.com/
www.hopetherapygroup.com/contact-us
This document was last updated on July 14, 2023
SMS Communications Privacy and Terms of Service
SMS Information Collection
Hope Therapy Group collects and stores the phone numbers of individuals who opt in to receive SMS messages. Additional information such as message history and interaction data may also be recorded for service improvement and compliance purposes. SMS consent is not shared with third parties. No mobile opt-in data will be shared with third parties.
SMS Use of Information
Your phone number and SMS-related information is used solely to send SMS messages that you have consented to receive. We do not sell, share, or distribute your SMS consent or personal information to third parties for marketing purposes. Information obtained as part of the SMS consent process will not be shared with third parties or affiliates for marketing purposes.
Note: This SMS-specific policy supersedes the general statement in our existing privacy policy regarding sharing information with third parties for marketing purposes when it comes to SMS communications.
SMS Data Security
We implement reasonable security measures to protect your SMS data from unauthorized access, disclosure, or misuse. However, no transmission over mobile networks can be guaranteed to be completely secure. All SMS communications are subject to HIPAA privacy protections where applicable for protected health information.
Terms of Service for SMS Communications and Consent
By providing your phone number to Hope Therapy Group, you agree and acknowledge that Hope Therapy Group may send account notifications, customer care, and marketing text messages to your wireless phone number for updates related to:
If you have consented to receive account notifications, customer care, or marketing text messages from Hope Therapy Group, you may receive messages related to our therapy services.
About Our SMS Services
We use SMS to communicate with clients regarding:
Important: SMS messages will not contain any protected health information (PHI) or details about your treatment. All clinical communications will continue through secure, HIPAA-compliant channels.
SMS Use Cases
Account Notifications: We reach out to clients with account notifications regarding upcoming therapy sessions, schedule changes, and important account updates.
Customer Care: As part of our commitment to customer care, we assist clients with appointment scheduling, session coordination, and respond to questions about their therapy services.
Marketing: As part of our marketing outreach, we share information about available services, mental health resources, wellness tips, and programs that may benefit our clients' emotional wellbeing and therapeutic goals.
Example SMS Messages
Account Notification Example: Good morning Sarah, this is Hope Therapy Group. We are reaching out about an account notification regarding your scheduled therapy session tomorrow at 10 a.m. Your therapist will be ready to meet with you as planned. Reply STOP to opt out of SMS messaging.
Customer Care Example: Hi Sarah, this is Hope Therapy Group. We wanted to check in to see how your therapy progress is going. Do you have any questions or concerns we can help address? Reply STOP to opt out of SMS messaging.
Marketing Example: Hi Sarah, this is Hope Therapy Group. Thank you for trusting us with your mental health journey. We wanted to let you know about our new mindfulness workshop that may support your wellness goals. Would you like more information? Reply STOP to opt out of SMS messaging.
SMS Opt-Out and Management
How to Opt-Out:
How to Opt Back In:
Getting Help:
SMS Standard Messaging Disclosures
Updated on December 3, 2025